Join Our Team

We do it right. We do it safe. We do it better. AFEX works on the forefront of innovation and technology to bring exceptional fire suppression systems to our customers.

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Owner Rod Cavallero posing in front of a mining vehicle wearing a safety vest and AFEX hard hat

AFEX is recognized as a global leader and manufacturer of off-road vehicle fire suppression systems. Our customers in the mining, waste, forestry, steel mill, and oil & gas industries rely on our expertise to maximize the safety and profitability of their operational assets.

The AFEX team is made up of diverse heavy industry talents from safety, engineering, technical, sales & marketing, and manufacturing. We are regularly seeking qualified, driven team members to join our growing organization in a variety of capacities. To inquire about current career opportunities that may be available, please check this page regularly or submit your cover letter and resume via email.

We appreciate your interest in AFEX.

 

Current Positions Available:

INSIDE SALES REPRESENTATIVE

We seek a motivated and well-spoken Inside Sales Representative to join our team.  The Inside Sales Representative will be responsible for communicating with customers, understanding their needs, and ensuring a smooth sales process.

 

Required Skills, Qualifications & Experience: 

  • 5 years of customer service experience
  • Understanding of the sales process and dynamics of selling
  • Excellent communication and interpersonal skills
  • Attention to detail
  • Ability to multitask, work independently, and prioritize daily activities
  • Ability to learn and apply general knowledge of the company, products, and services
  • Extensive experience with Microsoft Office, specifically Word, Excel, Outlook, and PowerPoint

 

Additional Skills, Qualifications & Experience:

  • IT experience (VOIP phones, server, printers, desktop, etc.)
  • Technical writing (company/customer announcements, email blasts, large market publications)
  • Marketing/Social Media (LinkedIn, Twitter, Facebook, etc.)
  • Mechanical skills to include knowledge of tools and hands-on experience
  • Understanding of fire suppression systems and heavy-duty mobile equipment
  • Spanish fluency
  • Experience and/or certified with exporting hazardous goods
  • CRM experience, preferably SalesForce

 

Responsibilities:

  • Primary contact for customer accounts
  • Understanding customers’ needs and identifying sales opportunities
  • Researching, qualifying, and managing new leads via phone calls and website inquiries
  • Generate and provide quotes for customers and follow through to ensure sales team success
  • Resolve customer order concerns or issues
  • Place, monitor, and ensure timely shipment of customer orders, confirming they ordered correct parts and pieces
  • Provide technical application information and product recommendations to customers to ensure satisfaction and to promote sales growth
  • Upselling of products and services and assist in the closing of sales
  • Work with SalesForce to create and maintain customer information
  • Keep abreast of product, service, and industry developments
  • Assist in the planning of trade shows and training events
  • Coordinating sales efforts with marketing programs
  • Additional duties as assigned to support the sales team

 

Sales Force Business Analyst

Fast paced, manufacturer of heavy mobile equipment fire suppression systems seeks a Salesforce Business Analyst to improve, maintain, and optimize our existing Salesforce platform.

Located in Raleigh, NC, our company is experiencing rapid growth. The ideal candidate will be a team player who can work with management to identify new and creative opportunities to leverage CRM support, additional business processes and functions.  We sell to industries such as mining, forestry, waste, oil & gas, and other safety-oriented industries that use heavy off-road equipment.

 

Essential Duties/Responsibilities:

  • Serve as a lead Salesforce.com system administrator
  • Manage and improve existing workflows (leads, opportunities, trip management (custom)) to streamline sales team’s Salesforce activity while capturing visibility of our sales process and measuring effectiveness
  • Track, analyze, and report performance metrics to and generate insights on areas for improvement
  • Make recommendations on ways to automate, simplify, or otherwise improve processes using Salesforce or complimentary platforms
  • Maintain data integrity, duplicate entry cleansing, and identify new metrics that could refine business activities and performance
  • Manage Salesforce roles, profiles, sharing rules, queues, workflows, validation rules, groups, storage management, and data backup
  • Assist with data migration from other systems as needed, including importing sales and marketing leads, contacts, and other data
  • Create and maintain custom objects, object relationships, standard and custom fields, custom reports and metrics, dashboards, processes, training plans, and documentation for end users
  • Keep up to date with new technologies and Salesforce tools that could enhance or replace existing platforms

 

Qualifications/Experience/Skills:

  • 2-3 years Salesforce administration experience
  • Salesforce Administrator Certification a plus
  • Strong understanding of sales and business operations
  • High level of familiarity with Excel (export to Excel, pivot tables etc.)
  • Experience with relational database management tools
  • Effective oral and written communication skills to train team members
  • Demonstrated ability to meet deadlines and handle and prioritize simultaneous requests

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